ORGANIZING IT SERVICES by Aranea

The current IT manager is a real equilibrist. The nature of his/her daily decisions ranges from technical escalations to HR decisions and from business impact to changes to sourcing issues. The IT manager will only be regarded as a valuable partner for business when he/she is able to realise a stable and high level of service.

Aranea has built up many years of experience in supporting IT managers to realise this high level, whether it concerns streamlining IT processes, working out and carrying out a sourcing strategy or improving the culture within the organisation. Based on a clear idea that the IT service provider plays a crucial role in realising business objectives, Aranea uses its expertise to support its clients in various issues. We usually do this by applying self-developed models and frameworks such as our ‘Transition framework’, which we use when we help clients with outsourcing routes. In addition, we use powerful instruments, such as the ITSMF Benchmark and business simulation games such as Apollo 13 and Grab@pizza..

Are you curious about our ideas? Our staff? Our instruments? We are curious about you and your organisation. This is why we would like to meet you, listen to your account and reflect together about how your IT organisation can further excel. That is what is meant with Organizing IT Services by Aranea.